Returns & Refunds Policy

At HealZone, we want you to feel confident when shopping with us. That's why we offer a 30-day money-back guarantee on eligible purchases.

30-Day Money-Back Guarantee

You have 30 days from the date of delivery to decide whether your purchase is right for you.

If you're not satisfied with your purchase or simply change your mind, you may request a refund in accordance with this policy.

Return Eligibility

To be eligible for a return:

• The return request must be made within 30 days of delivery.

• The product must be in unused, resalable condition.

• The product should be returned with its original packaging and accessories, where applicable.

• We may request photos or other information to verify the condition of the product.

For hygiene reasons, products that have been worn, used, washed, or otherwise altered may not be eligible for return unless they arrived damaged or defective.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide your order number and clear photos/videos of the product and packaging so we can review the issue and arrange an appropriate replacement or refund.

How to Request a Return

To request a return or refund, contact our customer support team with:

• Your order number

• Reason for the return

• Photos/videos if requested

Our team will review your request and provide the next steps.

Refunds

Once your return is received and approved, your refund will be processed to the original payment method.

The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Important

Customers should not send products back without first contacting our support team and receiving return instructions.

For any questions about returns or refunds, please contact us through our Contact Us page.